I’d really like a pound for every transformation project I hear about. It seems that just about everybody is on the bandwagon, there’s obviously a lot of transformation to be done. At the heart of these programmes is the fundamental need to change – and to change quickly. Not a day goes by without multiple
Working with Jonathan was a true pleasure. As he combines is in-depth knowledge on Customer Experience design with a very good natured and professional working attitude. Highly recommend Jonathan if you require the latest cutting edge digital expertise. We were very happy with him and so were are clients.
Telling my bank to get on their bike Like most folks in the digital industry I get a daily overwhelming dose of articles to read. I make enough time to stop the drowning sensation and never feel like I’m on top of it. Note to self, must try harder. There’s a constant stream of how
How companies can assess and plan their actual customer experience Customer experience. The first word – Customer, it says a lot. When it comes to marketing and technology investment, the lion’s share is certainly in pre-sales with three core phases: Discover – that old thing called advertising, or whatever format is your paid flavour today
Jon worked for us at Sharp Co-Lab delivering a high-profile strategic project for the biggest Home Assistance company in the UK. The first thing that comes to mind when looking back is Jon’s constant strive for perfection – he doesn’t do average. He’s not your typical UX practitioner, he understands business and the wider and