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UEFA

February 26, 2018 Jonathan Lovatt-YoungLeave a Comment on UEFA
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HomeServe

February 26, 2018 Jonathan Lovatt-YoungLeave a Comment on HomeServe
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Crabtree

February 26, 2018 Jonathan Lovatt-YoungLeave a Comment on Crabtree
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Glow

February 26, 2018February 26, 2018 Jonathan Lovatt-YoungLeave a Comment on Glow
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Livelend

February 26, 2018 Jonathan Lovatt-YoungLeave a Comment on Livelend
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Vanderbilt

February 26, 2018 Jonathan Lovatt-YoungLeave a Comment on Vanderbilt
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PrivateFly

February 26, 2018February 26, 2018 Jonathan Lovatt-YoungLeave a Comment on PrivateFly
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Speedo

February 26, 2018February 26, 2018 Jonathan Lovatt-YoungLeave a Comment on Speedo
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Services

  • Assessment
  • Strategy
  • Service concept

OPINION CATEGORIES

  • Customer experience
  • Questioning convention
  • Psychology
  • Dark patterns

OBSERVATIONS AND CHALLENGES

Opinion contains a collection of customer experience observations focused on asking questions where deep-rooted industry norms are in operation. A number of challenges are set to service designers and businesses asking how can we ultimately change current poor experience to ones that customers love.

Teams and training

Looking to develop your own CX team? We can help with Operating Model design and recruitment. Need deeper experience skills? We offer bespoke training in service design from a single topic to continuous development.

Contact

+44 (0) 7719 405 424 | mail: hello@loveexperience.co.uk

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