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Clientquotes

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Karl Weaver CEO at Publicis Spine UK

March 21, 2019March 21, 2019 Jonathan Lovatt-YoungLeave a Comment on Karl Weaver CEO at Publicis Spine UK

Jon is a hugely knowledgeable and smart individual, who cares deeply about the craft of customer experience. I worked with him on several engagements and it is clear that Jon is not there to fit in with your current ways of working, rather he positively challenges the business to improve in a really practical way.

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Ray Grafton Digital Marketing Institute

August 29, 2018 Jonathan Lovatt-YoungLeave a Comment on Ray Grafton Digital Marketing Institute

Working with Jonathan was a true pleasure. As he combines is in-depth knowledge on Customer Experience design with a very good natured and professional working attitude. Highly recommend Jonathan if you require the latest cutting edge digital expertise. We were very happy with him and so were are clients.

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Sharp Co-Lab

February 26, 2018February 26, 2018 Jonathan Lovatt-YoungLeave a Comment on Sharp Co-Lab

Jon worked for us at Sharp Co-Lab delivering a high-profile strategic project for the biggest Home Assistance company in the UK. The first thing that comes to mind when looking back is Jon’s constant strive for perfection – he doesn’t do average. He’s not your typical UX practitioner, he understands business and the wider and

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Vanderbilt Homes

February 26, 2018February 26, 2018 Jonathan Lovatt-YoungLeave a Comment on Vanderbilt Homes

Jon and I worked together on a Digital Strategy engagement for a UK omnichannel general merchandise retailer and their Group Digital Officer. Jon ooses creative flair which when combined with his relentless drive for perfection produces exceptional end products. Jon is not afraid to roll his sleeves up and get into design, nor does he

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HRW

February 25, 2018February 25, 2018 Jonathan Lovatt-YoungLeave a Comment on HRW

My team and I had the honour of working with Jon on a high-profile client project to assess a virtual reality interface for a pharmaceutical product through market research with healthcare professionals. We reached out just to see how we could collaborate and his deep expertise and passion had impact right from the start; we

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Services

  • Assessment
  • Strategy
  • Service concept

OPINION CATEGORIES

  • Customer experience
  • Questioning convention
  • Psychology
  • Dark patterns

OBSERVATIONS AND CHALLENGES

Opinion contains a collection of customer experience observations focused on asking questions where deep-rooted industry norms are in operation. A number of challenges are set to service designers and businesses asking how can we ultimately change current poor experience to ones that customers love.

Teams and training

Looking to develop your own CX team? We can help with Operating Model design and recruitment. Need deeper experience skills? We offer bespoke training in service design from a single topic to continuous development.

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