Delivery

NEW PROPOSITION DEVELOPMENT
We use the business canvas tool to define new disruptive products working together to create a range of concepts to test.

BUSINESS CASE AND OPERATING MODEL
KPI development and target operating model design for successfully running the product beyond a pilot.

REQUIREMENTS PRIORITISATION
Our framework for capturing requirements, weighting them and assessing on value vs. complexity to inform MVP where the emphasis is on valuable, not viable.

BRAND STAR ANALYSIS
An early check in the design process to ensure the new product fits customers mental models and is differentiated from competitors by highlighting visual opportunities.

RESEARCH APPROACH
Plan of what to test and when using a range of techniques from SUS to lab eye tracking.

PRODUCT ROADMAPS
Our process that defines how to include features in a release over 18 months.

EXPERIENCE PRINCIPLES
Our unique methodology that translates brand values to UI, ensuring your products reflect your brand strategy.

CX JOURNEY MAPPING
Framework for threading all channels pre and post customer interaction to ensure alignment across the entire business.

MVT PLANNING
A comprehensive process for working together to create a backlog of recipes and reprioritisation used for optimising conversion.

PERSUASIVE DESIGN PATTERNS
Using psychology and behavioural economics techniques we update your pattern library with white hat techniques.

PRODUCT DESIGN AND UI
We take new propositions up to specification and design assets for your internal team, agency or SI to build.

HEURISTIC REVIEWS
We assess your existing platforms to provide a holistic review producing quick win to strategic recommendations.