Thinking

Usability is customer experience. Why the little things add up to annoyance. 

Usability. It’s a topic of yesterday. Initially mashed up with accessibility, usability typically occupied whether tasks could be completed especially for those with disabilities. A handful of standards were developed including the Web Content Accessibility Guidelines (WCAG) and PAS78. Using a blend of testing tools, manual checklists and primary research, organisations would try their best,