Jonathan Lovatt-Young
I design experiences that turn complexity into clarity and deliver results.
With 30+ years leading digital, brand, and service design for global names like Volkswagen, Al-Futtaim, and Falabella, I’ve driven measurable growth, launched award-winning products, and built fintech innovations including PensionPotential and Gretel. Fractional leader. Trusted partner. Always user-first.
I’m an experience strategist and service design leader with deep expertise in digital product design, brand strategy, and customer experience. I help organisations turn complex challenges into clear, user-centred strategies that deliver measurable results.
I’ve led transformation programmes across automotive, energy, finance, healthcare, and retail—achieving 40%+ conversion uplifts, delivering blended retail solutions, and shaping innovative propositions. Often working in long-term, fractional leadership roles, I guide projects from strategy to delivery with an open, collaborative, insight-led approach.
Recognised by D&AD, Gartner, and Creative Review, I also write, speak, and create courses to share best practice in digital service design.
Gillian Lovatt-Young
I help education leaders turn challenge into sustainable school improvement—and deliver lasting impact.
With more than 20 years of headship experience across independent, mainstream and schools in special measures, I have led rapid improvement programmes, supported leadership teams and worked strategically with schools, partnerships, acadmeies and local authorities to strengthen outcomes and build leadership capacity.
I am an education leadership coach, facilitator and school improvement specialist with deep expertise across:
- Leadership development and coaching
- School improvement and change management
- NPQ facilitation and executive leadership
- Pedagogy, professional learning and professional learning
Following successful school transformation work, I was seconded by the Local Authority to work as an Executive and Consultant Headteacher supporting a number of schools. I have been a Kent Leader of Education (KLE), a Founding Fellow of the Chartered College of Teaching and an Ofsted Inspector since 2019.
I facilitate National Professional Qualification (NPQ) programmes, specialising in NPQSL and NPQH and have contributed to the full suite of NPQ video webinars for LLSE. Alongside this, I coach senior leadership teams across primary and secondary settings, helping leaders navigate complexity with clarity, confidence and strategic focus.
Often working in long-term coaching and facilitation roles, I support organisations from reflection to implementation with a collaborative, insight-led approach grounded in practical educational experience.
I also write and deliver training on pedagogy, leadership, and professional development, helping to advance effective practice across the education sector.
The Oxytocin Organisation
At the heart of the methodology are 27 techniques, organised by stage (Assess, Design, Change) and type (Experience, Data, Culture) and created from the frontline of significant programmes. It’s for anyone who wants to create the next generation of organisations, those which engage customers and employees alike, deliver increased well-being and co-created ideas.