Jonathan Lovatt-Young
I design experiences that turn complexity into clarity and deliver results.
With 30+ years leading digital, brand, and service design for global names like Volkswagen, Al-Futtaim, and Falabella, I’ve driven measurable growth, launched award-winning products, and built fintech innovations including PensionPotential and Gretel. Fractional leader. Trusted partner. Always user-first.
I’m an experience strategist and service design leader with deep expertise in digital product design, brand strategy, and customer experience. I help organisations turn complex challenges into clear, user-centred strategies that deliver measurable results.
I’ve led transformation programmes across automotive, energy, finance, healthcare, and retail—achieving 40%+ conversion uplifts, delivering blended retail solutions, and shaping innovative propositions. Often working in long-term, fractional leadership roles, I guide projects from strategy to delivery with an open, collaborative, insight-led approach.
Recognised by D&AD, Gartner, and Creative Review, I also write, speak, and create courses to share best practice in digital service design.
Gillian Lovatt-Young
I help education leaders turn challenge into sustainable school improvement—and deliver lasting impact.
With more than 20 years of headship experience across independent, mainstream and schools in special measures, I have led rapid improvement programmes, supported leadership teams and worked strategically with schools, partnerships, acadmeies and local authorities to strengthen outcomes and build leadership capacity.
I am an education leadership coach, facilitator and school improvement specialist with deep expertise across:
- Leadership development and coaching
- School improvement and change management
- NPQ facilitation and executive leadership
- Pedagogy, professional learning and professional learning
Following successful school transformation work, I was seconded by the Local Authority to work as an Executive and Consultant Headteacher supporting a number of schools. I have been a Kent Leader of Education (KLE), a Founding Fellow of the Chartered College of Teaching and an Ofsted Inspector since 2019.
I facilitate National Professional Qualification (NPQ) programmes, specialising in NPQSL and NPQH and have contributed to the full suite of NPQ video webinars for LLSE. Alongside this, I coach senior leadership teams across primary and secondary settings, helping leaders navigate complexity with clarity, confidence and strategic focus.
Often working in long-term coaching and facilitation roles, I support organisations from reflection to implementation with a collaborative, insight-led approach grounded in practical educational experience.
I also write and deliver training on pedagogy, leadership, and professional development, helping to advance effective practice across the education sector.